Welcome to a higher end of Program Management
Complex projects require talented and experienced Project & Program Management. Critical programs require oversight that achieves the right balance between strategic planning and tactical planning.
In highly outsourced or vendor partnered projects, it is imperative that you have a Program Manager that is agnostic to the vendor or solution, service levels and financial goals of the organization(s) deliverying the solutions.
This is where Joy Alan can help you!
Leadership Team
Michelle Vossen
President/Owner
Michelle is the President/Owner of Joy Alan. Michelle is an IT management professional with over 20 years of information technology experience including: large-scale program management, Digital Workplace transformations, workforce modernizations, data center consolidation/relocation, ServiceNow implementations, managing implementation and service delivery for infrastructure/technology outsourcing, analyzing, consulting, executing, and project managing multi-million dollar transformation programs.
Before creating Joy Alan, Michelle served as a Director with KPMG's Advisory Services Practice, specializing in IT Strategy & Performance, Sourcing, and Governance. Responsible for engagement management in support of delivery to clients. Key target accounts and clients in: Fortune 500 Financial Services, Consumer Products, and Human Life Sciences as well as government - State of Minnesota.
Prior to that she was a Program Executive for a Global Outsourcing and Infrastructure Services firm leading a global $34+ million commercial client within Outsourcing - Service Desk implementation supporting 24,000 users worldwide.
Michelle holds a Bachelor of Business Administration from University of Wisconsin-Eau Claire, majoring in Marketing and Management Information Systems.